Delivery and Return
 

At www.kahvecibekir.com, we prioritize the security of our customers who shop through our website. From the moment your order is placed, all payment and billing information is carefully reviewed. For purchases made on www.kahvecibekir.com, shipping is provided free of charge.

Orders placed through our website are delivered within 1 to 5 business days, depending on the physical nature of the product and the destination city. Deliveries are made via our contracted shipping providers, and any applicable shipping fees—if not covered—will be reflected on your invoice. The delivery time may vary based on the nature of the product/service, and some products may not require physical delivery.

Weekend Orders
Orders placed on Friday may begin delivery starting from Saturday. Depending on the operational area of the shipping company, delivery may extend into Monday. Orders placed after 5:00 PM on Friday will be processed the following Monday and therefore may not be delivered before Tuesday.
Please note: No deliveries are made on Sundays.

Address Details
To ensure the fastest delivery, please provide a complete and accurate shipping address.

Incorrect / Incomplete Orders
Upon delivery, we kindly ask you to open the package in the presence of the courier and inspect the contents. If you notice any discrepancies or missing items, please contact us immediately.

Return Period
In general, you may return products within 14 days from the date of delivery, provided you state a valid reason.

Return Conditions
To be eligible for a return, the following conditions must be met:

• The product must be returned along with its invoice,

• The product’s original box and packaging must be intact, complete, and undamaged.

If the returned products meet the specified conditions, the refund process will be initiated on the day the product is received. The time it takes for the refund to reflect in your account is subject to your bank’s processing timeline.
Refunds made to credit cards are generally completed within 45 days, while bank transfer refunds are typically reflected within 1 week.

How to Initiate a Return
Before sending the product back, you must notify us by completing the Return Request Form.
Once our customer service department approves the return, please fill in the return form that came with your package and send the product back to us. You will receive the confirmation via phone or email.

Products returned in compliance with our return policy will be refunded on the same day they are received. Below, you will find return guidelines for different types of products. Products must be returned within 14 days in their original, undamaged packaging to be eligible for a refund.

Important Security Notes
Contrary to popular belief, credit card information is more frequently stolen in physical environments (e.g., restaurants, stores) rather than during online transactions.

For this reason, we urge you to be cautious when using your credit card in daily life. Do not share your credit card number, expiration date, or CVC (security code) with others.

E-commerce websites implement various security measures to detect fraudulent transactions made using stolen credit card data from physical environments. When fraud is suspected, these platforms promptly contact the legitimate cardholder. In such cases, your cooperation is essential.

Always review your monthly bank statement thoroughly and contact your bank or the relevant company regarding any unfamiliar transactions.

When shopping online, prioritize well-known and trusted vendors. Doing so allows you to access detailed information about any concerns you may have. Make sure that the website includes the company’s full address and telephone information. If shopping from an unfamiliar vendor, be sure to record all available contact details prior to making a purchase. If you are unsure, we recommend calling the company to verify their legitimacy before proceeding.